Talk2M Pro

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Talk2M Pro

Annual paid internet service for interconnecting Ewon routers and remote users. There is an unlimited number of users and routers under one Talk2M account. Includes 5 concurrent connected users on Ewon routers, unlimited mobile connections via M2WEB, max 20GB data/month, 10mil data via DataMailBox/month, 50 SMS/month. More

Manufacturer: HMS Industrial Networks Code: TM50041

900 EUR excl. VAT (1 089 EUR incl. VAT)

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Manufacturer: HMS Industrial Networks Code: TM50041

What Options the Paid Talk2M Pro Version Offers

The price for the Talk2M Pro cloud service is calculated in the following way. It depends on the number of concurrent Ewon router connections that you need to be using simultaneously. The basic version for 1 year enables you to be using up to 5 Ewon routers at a time (i.e. one user is remotely accessing a machine in Shop 1, while another user is remotely accessing a machine in Shop 2, etc.). However, the sixth user has to wait before a connection that one of their colleagues is using becomes available.

If the sixth user does not want to wait, you need to upgrade your plan by purchasing an additional package that extends your basic version by one additional concurrent connection.

The basic Talk2M Pro version for 1 year (TM50041) offers 5 concurrent eCatcher connections, which allows you simultaneously connect to 5 Ewon routers. It also includes an unlimited number of M2web connections, 50 SMS messages / month (e.g. alarms) and 20 GB of data / month. When you have crossed this data limit, you will automatically be provided with another 1 GB (1 million data points) for 4 euros. The amount will be deducted from your prepaid credit.

The additional Talk2M Pro package (TM50042) provides one concurrent connection, plus 2 GB of data / month.

Many companies find the free Talk2M Free+ version sufficient, as they have a couple of technicians who know which of them is currently logged in to the Talk2M. Nevertheless, there are also companies that have different requirements. Here is an example:

You are a company that manufactures bottle production lines and sells them all over the world. In each of the countries where you are present, you have a partner company that sells and maintains your machines. As the manufacturer, you want to be able to remotely access your machines. Your distributors also need remote access to the machines that they have sold. Therefore, you need a solution that enables you to:

Remotely connect to any of your production lines across the globe
Provide your distributors with remote access to Ewon modems in their countries
Connect to an Ewon modem (PLC), with an expert abroad being connected to the same modem and a Distributor being present at the machine on the shop floor
Add or remove modems for your distributors
Define Ewon modem access rights for your distributors (e.g. The distributor cannot configure the modem, delete it from the list of modems or change the modem's description. They can only use the modem to connect to a PLC.)
Assign modems to particular distributors. For example, your US distributor manages 20 modems in the US, while your distributor in France is in charge of 6 modems in France. Neither of them can see the other's modems.

All the situations above are covered by the Talk2M Pro version.

Main Talk2M Pro Features

A remote access system offering 99.6% guarantee of service (max. 4 hours of downtime / year)
Communication via secure VPN tunnels between the user and the modem. The same kind of security is implemented by banks for internet banking, financial institutions for transactions and online shops for credit card payments.
Multi-user/multi-modem connection – multiple users can connect to multiple Ewon modems at the same time / multiple users can connect to the same modem at the same time
Like the Talk2M Free+, the Pro version allows you to connect Ewon modems to the Talk2M via ADSL, LAN, GPRS, EDGE or 3G.

Talk2M Hosting

Talk2M Free+ and Talk2M Pro servers are hosted by the company Rackspace. Being one of the top players worldwide, it offers hosting services to all kinds of customers. Rackspace was established in 1998. Based in Texas, it has over 70,000 customers, 25 data centres all over the world and 2,600 servers. Its services come with a guarantee on 100% service availability and replacement of defective hardware within 1 hour.

SAS 70 audit – it represents that a service organisation has been through an in-depth, third-party audit of its control objectives and control activities and that it is competent to provide comprehensive, non-stop monitoring and security management as well as to troubleshoot problems of its customers, specifically large enterprises
2009 FORTUNE® – 100 Best Companies to Work For®
2008 FORTUNE® – 100 Best Companies to Work For®
Microsoft Hosting Provider of the Year 2007, 2005, 2003
2007 Best Customer Service Organisation
Top 50 Best Small & Medium Companies to Work for in America
Linux Journal Readers' Choice Award for 2005
2005 Microsoft Hosting Provider of the Year
2005 SQL Server Magazine Readers' Choice
2005 Best Customer Service Organisation
Deloitte Technology Fast 500
Linux Journal Readers' Choice Award for 2004
SQL Server Magazine Readers' Choice
Etc.

Talk2M servers provide only connectivity between Ewon modems and users. This means that we are talking about connectivity hosting here, not data hosting. These servers do not store any of the data transferred between Ewon modems and users.

What is the Talk2M cloud? How does it work?

Talk2M is a cloud service that allows for remote access to your industrial machines and production lines located anywhere in the world.

On your computer you have install the eCatcher application, which acts as VPN client and thus enables you to establish a connection between your PC and the Talk2M cloud service. eCatcher can also be installed and run on Android/iOS devices.

On the side of your production line or machine you have to install an Ewon router (Cosy or Flexy). You connect the Ewon router to any device that you would like to access remotely in the future, typically a PLC.

If you need to establish a remote access connection to the Ewon router, which is installed in a control cabinet in production, you start the eCatcher VPN client, log in to your Talk2M Free+ account, choose the Ewon router that you want to connect to and connect to it. Using a secure VPN tunnel, the Talk2M service connects you to the Ewon router, allowing you to carry out servicing remotely.

What do you need for remote access via an Ewon router?

An Ewon industrial router connected to the Internet through LAN, WiFi or a mobile network
A free Talk2M account created through the eCatcher VPN client
A computer with the Windows operating system and the eCatcher VPN client installed

Comparing Talk2M Free+ and Talk2M Pro
Talk2M FREE+ (free) provides a connection between one user and one Ewon modem, with the proviso that if a second user wants to log in, the first user must log out. You can, of course, set up multiple Talk2M accounts and assign one Ewon modem to each. At that point, again, one user logs in to one modem and the other user logs in to the other modem. Together, however, you will never be logged in to one modem at a time.

Talk2M FREE+ = Users can only log in independently to a Talk2M account (at the same time), but only one user can be connected to a modem at a time (i.e. if you have 5 Ewon modems in your Talk2M account, you will only connect to one of them at a time).
Talk2M PRO = multiple users connect to multiple Ewon modems within one Talk2M account (flat fee).

How do you create a Talk2M account?

You create your Talk2M account directly in the eCatcher application, which you can download on our website. When you have installed it, start the application and click on Create Talk2M Free+ Account (1). Enter the name of your account and your username, email and password (2). You also need to enter your company's name, address and company type. Then activate your account, following the instructions in the activation email sent to your mailbox.

How do you pair an Ewon router with your Talk2M account?

To pair an Ewon router with your Talk2M account, connect to the Ewon using, for example, eBuddy. In your Ewon, follow the steps in the Quick Launch Wizard, which will help you configure your router in three quick steps. First, set your router's name and password (1). Second, choose the right type of Internet connection (2). Third, using the activation key from eCatcher, pair your router with your Talk2M Free+ account (3).

How do you access a machine remotely using an Ewon router?

Having paired an Ewon router with your Talk2M account, you can now connect to the router or rather the devices connected to the router's LAN ports. Run the eCatcher program installed on your computer and log in using your Talk2M Free+ account.

Choose the Ewon router from the list, click on it, and connect to it by clicking on the Connect button (1). Then you just connect to a given device using the device's software or by entering the device's IP address into your browser.