Terms & Conditions | FOXON s.r.o.
FOXON s.r.o. Terms and Conditions of Sale and Service
Effective from: 11 September 2026
1. Seller identification
The e-shop operator and service provider is FOXON s.r.o., Česká 615/25, 463 12 Liberec 25, Czech Republic, Company ID: 27358917, VAT ID: CZ27358917, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, File 25820.
For business communication, please use sales@foxon.eu and the contact details on the Contact page.
2. Scope and customer
These terms govern the sale of industrial parts, equipment, software, accessories and related FOXON services, particularly diagnostics, repairs and technical consultations.
They apply to business customers and consumers. Where the customer is a consumer, mandatory consumer-protection legislation prevails; provisions that would limit statutory consumer rights do not apply.
3. Offer, order and conclusion of contract
Product, price and availability information in the e-shop is informative unless expressly stated otherwise. Final availability of discontinued, refurbished, used, externally stocked or made-to-order items may be verified only after receipt of the order.
Submitting an order constitutes the customer's offer to enter into a purchase contract. An automatic order-receipt notice is not acceptance of the offer or confirmation of availability. The contract is concluded when FOXON sends binding order confirmation, unless agreed otherwise in writing.
Before confirming an order, FOXON may amend or refuse performance due to changed availability, an obvious pricing or technical-data error, inability to supply, or legal, sanctions or export restrictions.
4. Prices, payment and ownership
Price, VAT, shipping costs and available payment methods are shown before the order is submitted. Unless expressly agreed otherwise, prices for business customers are stated excluding VAT.
FOXON may require a deposit or advance payment for new customers, international orders, made-to-order goods or service jobs. Goods remain FOXON property until the purchase price is paid in full, unless agreed otherwise in writing.
5. Delivery and international trade
The shipping method, price and estimated delivery time are stated in the order or its confirmation. Delivery times are indicative unless FOXON expressly confirms them as binding.
When receiving a shipment, customers should inspect its condition and record any visible damage with the carrier without undue delay, then notify FOXON.
Deliveries outside the Czech Republic may involve shipping, customs, import or local-regulatory costs and duties. Their allocation is governed by the confirmed order or individual agreement.
6. Condition of parts, scope of supply and technical compatibility
Depending on the item, FOXON offers new, refurbished or used parts. The condition, scope of supply, any warranty and included accessories are determined by the product description, quotation, order confirmation, invoice or service report.
A refurbished, used or discontinued industrial component may differ in year of manufacture, series, hardware revision, firmware or appearance. Such a difference is not a defect if the part meets the confirmed specification and agreed condition.
A recommendation of a replacement or alternative type does not by itself guarantee full compatibility with a specific machine, project, program, safety function, communication network, firmware, licence or wiring. The customer must verify suitability for its application before ordering. Full compatibility verification is available only when expressly ordered as a separate service.
7. Diagnostics, repairs and service
The full scope of a defect may not be identifiable before professional diagnostics. If FOXON finds additional faults or a need to extend the work, it will submit a proposed next step and price for approval.
If repair is not technically possible or economically appropriate, FOXON may offer another solution, such as a refurbished or new part or an alternative. The customer is not obliged to accept that offer.
If the customer does not approve a repair after diagnostics, FOXON may charge diagnostics, shipping, handling or other costs disclosed in advance, provided their amount or calculation method was communicated before the service was ordered.
8. Programs, data, firmware and licences
Before handing over equipment for repair or diagnostics, the customer is responsible, where technically possible, for backing up programs, parameters, recipes, data, configuration, firmware and licences.
Unless agreed otherwise in writing, diagnostics, repair and replacement do not include a guarantee of preserving, reading, recovering or transferring programs, data, parameters, firmware, operating systems or licences. Backup and data-recovery services may be agreed separately.
9. Claims and warranty
Rights arising from defective performance and any warranty are governed by the confirmed order, warranty document, service report and applicable law. Any warranty for a repair applies, within its stated scope, to the work performed and replaced parts, not automatically to the complete device.
Please submit claims without undue delay through the Claims page or FOXON contacts. To speed up handling, include the order number, part number, fault description and photos of the nameplate where available.
10. Consumer withdrawal from the contract
A consumer may withdraw from a distance contract within the period and under the conditions set by law, unless a statutory exception applies. Withdrawal may be exercised by sending an unequivocal declaration to FOXON contact details.
Detailed information on the procedure, statutory exceptions, return of goods and a model withdrawal notice must be available to the consumer before the order is concluded and in the order confirmation.
11. Liability in business-to-business relationships
In business-to-business relationships, FOXON is liable for damage only to the extent permitted by law. FOXON is not liable for indirect or consequential loss, particularly production downtime, loss of profit, loss of data, shutdown, installation, removal or substitute-production costs, unless the loss results from a breach of an obligation that cannot legally be excluded or limited.
12. Personal data
Information on personal-data processing, purposes, recipients and data-subject rights is available in the Privacy Policy.
13. Out-of-court consumer dispute resolution
In the event of a consumer dispute, FOXON recommends first contacting customer service to seek an amicable solution. The entity for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority, Štěpánská 15, 120 00 Prague 2, Czech Republic, www.coi.cz.
14. Final provisions
The version effective when the contract is concluded governs the relevant transaction, unless agreed otherwise in writing. FOXON may reasonably amend these terms for future transactions; amendments do not apply retrospectively to contracts already concluded.
Legal relationships are governed by Czech law unless law or an individual agreement provides otherwise. In business-to-business relationships, the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Where these terms are published in several languages, the Czech version prevails in the event of an interpretative difference, unless mandatory law or an individual agreement provides otherwise.