Industrial Automation

Case Study: When It Comes to Parts, We Have You Covered

A customer's production line stopped at the end of the afternoon shift. The customer's maintenance needed a working SIEMENS safety relay to put the production line back into operation. What about FOXON? Were we able to respond as quickly as the customer needed?

Read this recent real-life story about a FOXON sales representative and a manufacturer of fuel and brake systems based southeast of Prague to find out how cooperation with FOXON works.

A Quick Way to a Solution, Minute by Minute

9:30 pm Customer sends an MMS: "Could you get me these yellow safety modules ASAP, pls?" 
 
9:33 pm Sales rep: "I've seen some in stock. But can you send me a photo of the label, please?"
 
9:34 pm Customer sends a photo of the label.
 
9:38 pm Sales rep checks the stock in FOXON's online shop on his mobile phone and replies: "We have 4 new modules w/o original packaging in stock in Liberec. Can ship them tomorrow. We have more new ones in original packaging in an external warehouse. Delivery within 5 days. Warranty period is the same for all these parts – 12 months."
 
9:39 pm Customer: "Can I pick them up tomorrow morning?"
 
9:39 pm Sales rep: "Yes, of course. We open at 8 am. Here's the address. How many pcs do you need?"
 
9:40 pm Customer: "2 pcs. Thanks a lot again."
 
7 am Sales rep  via MS Teams internally to the Sales Support Department:  "A customer's technician will come to FOXON between 8 am and 9 am for 2 pcs of the 6ES7136-6BA00-0CA0 safety module. Please send the customer a quotation ASAP and have the goods ready for collection."
 
8:01 am Sales Support Department  send a quotation to the customer. The customer thanks them for their promptness.
 
9:03 am Customer's  technician arrives and collects the goods. He also quickly selects another 4 parts from the current stock and leaves.
 
11:15 am Customer's production line is back up and running after the part has been installed. The customer hands over the invoice that has arrived from FOXON's Sales Support Department to the accounts department.
 
Thanks to our quick response and our stock, the customer's production downtime was only a few hours. The customer was relieved to hear that evening that a quick solution had been found and that the production line would be back up and running the next morning. The customer appreciated that we tried to help as quickly as possible.   

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We Cannot Do Wonders, but We Will Do Our Best for You

   Our Speed Is Your Benefit

In this case, the customer used personal collection.
Normally, however, we arrange transport for our customers, and in urgent cases we can deliver:
It is up to you how urgent your need is. 
 
As a standard, we ship parts in stock in Liberec ordered before 2 pm on the same day as the order. Delivery abroad is very fast thanks to our reliable logistics partners.
We also process orders from our external warehouses as quickly as possible. We ship parts from FOXON within a maximum of 4 days of your order. 
  

   Easy to Use Online Shop with a Wide Range of Products

In our online shop you can immediately see:
  • Whether the required part is in stock in FOXON or in an external warehouse
  • When the part will be delivered to you
  • Which condition variants you can choose from, including the warranty period

We offer up to 7 variants of condition: from new in original packaging or without packaging, through refurbished, to tested used parts.

We add more parts to our online shop every day, so even if you cannot find what you are looking for, please contact us for a price quote. We have many contacts and we can get you what others are not able to.

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  FOXON – a Partner for Inconvenience

Have you experienced the same situation as the Czech customer of ours? Do you need a partner with a wide range of automation parts? Rely on FOXON. Our online shop, sales team, FOXON couriers and sales support department are at your service and can sometimes work magic. 

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